Refund Policy

1. General Refund Policy

We want you to be satisfied with our service. This refund policy outlines the conditions under which refunds may be granted for subscription purchases.

2. 1-Day Cancellation and Refund Policy

We offer a simple 1-day cancellation and refund policy for new subscribers:

• Eligibility: First-time subscribers to any paid plan
• Time limit: Request must be made within 1 calendar day (24 hours) of initial purchase
• Full refund: 100% refund of subscription fees paid
• Continued access: After 1 day past purchase, cancellations will not receive refunds, but users will retain full access to their plan's benefits until the subscription period ends
• Processing time: Refunds typically processed within 5-10 business days

3. Cancellation vs. Refunds After 1 Day

Please understand the difference between cancellation and refunds after the 1-day refund period:

• Cancellation (after 1 day): Stops future billing but maintains full access to premium features until the current subscription period ends
• Refund (within 1 day only): Returns money for current billing period and ends access immediately
• Plan benefits: If you cancel after 1 day, you keep all plan benefits (features, access limits, etc.) until your subscription expires
• Feature access: Your plan's features and limitations will remain available until the subscription period ends

4. Conditions for Refunds

4.1 Eligible Situations

Refunds may be considered in the following circumstances:

• Dissatisfaction within the 1-day guarantee period
• Service failure or significant downtime that prevents normal use
• Billing errors or duplicate charges
• Technical issues that prevent access to paid features
• Unauthorized charges due to account compromise

4.2 Non-Eligible Situations

Refunds will generally not be provided for:

• Change of mind after the 1-day guarantee period
• Partial usage of subscription periods
• Account termination due to Terms of Service violations
• Failure to cancel auto-renewal subscriptions
• Requests made more than 30 days after the relevant billing period

5. Cancellation vs. Refunds

Please note the difference between cancellation and refunds:

• Cancellation (after 1-day period): Stops future billing but maintains access until current period ends, no refund provided
• Refund (within 1 day only): Returns money for current billing period and typically ends access immediately
• Benefit retention: When you cancel (without refund), you keep all subscription benefits including plan features until the subscription expires

6. Prorated Refunds

Prorated refunds are generally not provided except in exceptional circumstances:

• Service discontinuation with adequate notice
• Significant feature changes that substantially affect service value
• Extended service outages beyond reasonable tolerance

Important: After the 1-day refund period, cancellations will not receive prorated refunds, but you will continue to enjoy full access to your plan's features and unused credits until your subscription period ends.

6. Refund Process

6.1 How to Request a Refund

1. Contact our support team with your refund request
2. Provide your account email and reason for the refund
3. Include relevant details (subscription ID, billing date, etc.)
4. Our team will review your request within 2 business days

6.2 Review Process

• All refund requests are reviewed individually
• We may request additional information or verification
• Decisions are typically made within 2-3 business days
• You will be notified of the decision via email

6.3 Refund Processing

• Approved refunds are processed through the original payment method
• Stripe handles the refund transaction
• Processing time depends on your bank or payment provider
• Typical timeframe: 5-10 business days

7. Subscription Changes

Instead of refunds, consider these alternatives:

• Plan downgrade: Switch to a lower-tier plan
• Billing cycle change: Switch between monthly and yearly billing
• Account pause: Temporarily suspend your subscription (if available)

8. Dispute Resolution

If you're not satisfied with our refund decision:

• You may escalate the issue to management
• Provide additional context or evidence
• We will conduct a secondary review
• Final decisions will be communicated in writing

9. Chargebacks and Disputes

Before initiating a chargeback with your bank:

• Please contact us first to resolve the issue
• Chargebacks may result in account suspension
• We prefer to work directly with customers on resolution
• Disputed charges may be re-billed if chargeback is invalid

10. Free Trial and Promotions

Special terms for promotional offers:

• Free trials do not qualify for refunds (no payment made)
• Promotional pricing may have different refund terms
• Limited-time offers may have adjusted guarantee periods (minimum 1 day)
• Check specific promotion terms for details

11. Annual Subscriptions

Special considerations for yearly subscriptions:

• 1-day guarantee applies to annual subscriptions
• After guarantee period, refunds are not provided
• Upon cancellation (after 1 day), you retain access for the full year
• Consider monthly billing if unsure about long-term commitment

12. Account Termination

When accounts are terminated for policy violations:

• No refunds are provided for remaining subscription time
• Users are notified of termination reasons
• Appeals may be considered in specific circumstances
• Refunds may be considered if termination was in error

13. Contact Information

To request a refund or ask questions about this policy:

• Email: [Your Support Email]
• Subject Line: "Refund Request - [Your Account Email]"
• Include: Account details, subscription information, and reason for refund

14. Policy Updates

This refund policy may be updated periodically:

• Changes will be posted on our website
• Significant changes will be communicated via email
• New terms apply to future purchases
• Existing subscriptions maintain their original terms